Page 64 - Mono Technology Public Company Limited : Annual Report 2014 EN

Accountability to Consumers

Mono Group emphasizes the consumer issues and operates its business with the focus on quality

products and standard services that are best selected and beneficial to all customer segments, especially
the quality entertainment content that enhances the customers satisfaction. Our consumer issues can be
described, as follows:

• To provide consumers with quality programs that fulfill their demands, for instance, unbiased news
with reliable analysis, creative infotainment programs, copyrighted premium-quality contents, etc.

• Call Center is established to especially serve the customers and consumers with our services

information and solutions for mobile customers. Moreover, we provide communication channels
for every website where its webmasters will receive the reported issues and give advice on the usage.

Support Environment Responsibilities

Mono Group accentuates and gives efforts on environmental protection by dividing into 2 missions:
1 ) Environment conservation and 2) Growing sense of environmental awareness and stewardship. A number
of CSR activities are continuously organized in accordance with the abovementioned missions both within and
outside the company. In 2014, Click Dee Tum Dee projects that have been organized under the concept
of Mono for Natural EnvironmentEnvironmental Sustainability are detailed as follows:

• In Rayong, activities were held to build artificial coral from rope to save the coastal resources and
restore marine life habitat at the Center for the Conservation of Marine and Coastal Resources
1 (Rayong), and to clean turtle ponds and its shells at Sea Turtle Preservation Sanctuary under
the royal initiative of Her Majesty the Queen.

• The reforestation activities in honor of His Majesty the King and Her Majesty the Queen were held

in collaboration with Engineer Department Royal Thai Army, Foundation for Senior Performing
Artists Welfare, and our local network at Moo 5, Ban Thamhin, Amphur Suanphueng, Ratchaburi.

• Reforestation for Elephants and Check Dam Building at Tha Thung Na Forest, Salakpra Wildlife
Sanctuary, Muang, Kanchanaburi.

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