Page 70 - Mono Technology Public Company Limited : Annual Report 2013

Clients

The Company recognizes the importance of customer satisfaction through the enhancement of existing
services and development of new services. At the same time, the Company ensures ethical treatment
and responds to all customers’ complaints or suggestions immediately.

Employees

The Company emphasizes the ethical treatment of employees who shall be appropriately remunerated.
All employees must be advised through the manual of the Company’s policies, benefits and welfare,
such as rules and disciplines, leave obligations, group medical insurance scheme, group life insurance

plan and provident fund.

The Company focuses on increasing knowledge, ability and experiences of employees through in-house
and external training and seminars. This shall enable employees to perform their tasks efficiently and be
able to cope with dynamic changes in products, technology, and rules of the various agencies. The
topic of seminars includes notifications, requirements, rules and regulations of SET and SEC, accounting
standards of various institutes, computer systems and programs, etc.

Creditors, Business Partners and Competitors

The Company focuses on practices in compliance with business terms and conditions that made with
its contractual parties in a fair manner according to regulatory frameworks, fair competition principles,

Statement of Business Conduct as well as relevant law and regulations.

Regulatory and Government Agencies
The Company adheres to the laws, notifications, rules and regulations stipulated by regulatory and

related agencies, such as the Department of Business Development of the Ministry of Commerce, the
Revenue Department of the Ministry of Finance, SET, SEC, etc. The Company also cooperates with
relevant private agencies.

Society and Environment

The Company gives assistance through donations to various foundations and organizations, which carry
out social activities such as the donation of tools, equipment and office supplies to temples, foundations
and other social organizations. The Company shall also initiate campaigns on the conservation of energy

and efficient utilization of office supplies.
To ensure good corporate governance in our business operation, the Company has established

communication channels for its corporate governance (CG Hotline) through which complaints, comments
and suggestions can be made. The stakeholders can communicate concerns about illegal or
unethical practices by persons within the Company, including employees and other stakeholders via five

communication channels of “CG hotline”:
1. Telephone

2. Facsimile

3. The Company’s website or email to cghotline@mono.co.th

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